Terms of Service

Introduction

Welcome to Sitecheck. These Terms of Service form a legal agreement between you ('User') and Sitecheck, a service provided by Elunor (CVR-nr. 46462041), a sole proprietorship (enkeltmandsvirksomhed) registered in Denmark with business address Jens Benzons Gade 14, 2. tv, 5000 Odense C, Denmark ('Sitecheck', 'we', 'us'), and govern your access to and use of our SaaS website analysis platform available at sitecheck.dk. The Data Processing Agreement at sitecheck.dk/dpa applies whenever Sitecheck processes personal data as a processor on your behalf.

Acceptance of Terms

By creating an account, purchasing a subscription, or using Sitecheck, you agree to these Terms. If you do not agree, you must not use the service.

• You must be at least 13 years old to use the service (the age of digital consent set under Danish implementation of GDPR Art. 8). If you are under 18, you must have the consent of a parent or legal guardian
• If you use Sitecheck on behalf of a company, you confirm you have authority to bind that company
• You agree to provide accurate and up-to-date account and billing information
• You are responsible for safeguarding your credentials and all activity under your account

Use of Service and Customer Responsibilities

Sitecheck provides website analysis and monitoring tools to help improve performance, accessibility, SEO, and related quality signals. Sitecheck is a supporting tool only. You are solely responsible for your websites, your configurations, and any decisions, actions, or omissions arising from your use of the service or the results and recommendations it produces. You agree to:

• Use the service only for lawful purposes and in compliance with all applicable laws and regulations
• Only scan websites you own or have explicit, documented permission to analyze. You are solely responsible for ensuring you hold all necessary legal rights, licences, and authorisations before submitting any URL or domain for scanning
• Ensure that your use of the service does not violate the terms of service, robots.txt, or access controls of any third-party website or system you submit for scanning
• Acknowledge that URLs you submit are transmitted to third-party processors (notably the hosted browser pool used to render pages and the Google PageSpeed Insights API) in order to perform the scan, as further described in our Privacy Policy
• Respect technical limits, rate limits, and fair-use safeguards
• Not attempt to bypass security controls, probe private or internal systems, or abuse infrastructure
• Not reverse engineer, copy, resell, sublicense, or provide unauthorized third-party access to the service
• Not use the service to conduct denial-of-service attacks, mass automated scanning of third-party systems, or any activity that may cause harm to others
• Not upload or submit content that is unlawful, harmful, or infringes the rights of others
• Not configure webhooks, alerts, or integrations in a manner that causes spam, denial of service, or abuse of third-party services

Subscription and Payments

• Free Tier: Limited features available at no cost
• Paid Subscriptions: Additional features available with monthly subscriptions
• Auto-Renewal: Paid subscriptions renew automatically at the end of each billing cycle (monthly or yearly, depending on the plan you chose) unless you cancel before the renewal date. You can cancel at any time from your account settings
• Billing: Subscriptions are billed in advance on a recurring basis to the payment method you selected at checkout. Payments are processed by Stripe
• Price Changes: We may change subscription pricing with at least 30 days' prior notice by email; changes apply from your next renewal. If you do not agree with a price change, you may cancel before it takes effect
• Taxes and VAT: All prices shown to consumers in Denmark and the EU include applicable Danish VAT (moms, 25%). Prices shown to business customers may be displayed excluding VAT, in which case the applicable VAT is added at checkout. For B2B customers in another EU country who provide a valid VAT number, reverse charge applies
• Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you keep access to paid features until then, and your subscription does not renew
• Failed Payments: If payment fails, we will retry and notify you by email. If payment remains unsuccessful after a reasonable grace period, paid features may be suspended until billing is updated
• Refunds: Outside of the statutory right of withdrawal described below, payments are non-refundable for partial subscription periods, except where a refund is required by law or expressly granted by us

Right of Withdrawal (14 Days)

If you are a consumer resident in the EU, you have the right to withdraw from your paid subscription within 14 days of the date the subscription was concluded, without giving any reason (Danish forbrugeraftaleloven §18, transposing the EU Consumer Rights Directive 2011/83/EU).

How to withdraw: Send a clear statement of your decision to withdraw to support@sitecheck.dk before the 14-day period expires. You may use the standard withdrawal form (Annex I to the Consumer Rights Directive), but you are not required to. To meet the deadline, it is sufficient that you send your communication before the 14 days expire.

Effects of withdrawal: We will refund all payments received from you for the cancelled subscription period within 14 days of receiving your withdrawal notice, using the same payment method you used for the original transaction unless you expressly agree otherwise. No fee will be charged for the refund itself.

Scope: This right applies only to consumers (natural persons acting outside their trade, business, craft, or profession). It does not apply to business customers. It does not apply to free-tier accounts (no payment was made). After the 14-day period, the cancellation rules in the Subscription section apply.

Mandatory Consumer Rights

If you are a consumer resident in Denmark or another EU member state, you have rights under mandatory national law (notably the Danish Consumer Contracts Act / forbrugeraftaleloven, the Danish Sale of Goods Act / købeloven, and the EU Consumer Rights Directive 2011/83/EU) that cannot be limited or waived by contract. Nothing in these Terms — including the disclaimers and limitations of liability below — limits or excludes any such mandatory consumer rights. To the extent any clause of these Terms would conflict with a mandatory consumer right, that mandatory right prevails.

Service Availability

Sitecheck is provided on a commercially reasonable, best-effort basis. We do not commit to any specific uptime, throughput, or performance service-level agreement (SLA) unless an SLA has been expressly agreed in writing in a separate enterprise contract. Service availability may be affected by, among other things, scheduled and emergency maintenance, third-party service outages (including our hosting, browser-rendering, payment, and analytics providers), rate-limit responses from upstream services, network conditions, and force majeure events. Where the service is materially unavailable, we will use commercially reasonable efforts to restore it but make no warranty as to a specific recovery time. Our uptime-monitoring features are provided to help you observe the availability of your own websites and are not a guarantee of Sitecheck's own availability.

Beta and Preview Features

From time to time we may make features available labelled "Beta", "Preview", "Experimental", or "Early Access". Such features are provided strictly "as-is" and "as available", may change, be limited, or be discontinued at any time without notice, may produce incomplete or inaccurate results, and are not subject to the same support, retention, or availability standards as generally available features. All disclaimers and limitations of liability in these Terms apply with full force to beta and preview features, and use of such features is at your sole risk.

Intellectual Property

The Sitecheck service, including its software, design, trademarks, and content, is owned by Elunor (operating as Sitecheck) and is protected by intellectual property laws and treaties. "Sitecheck" and its logo are unregistered trademarks of Elunor.

• You retain ownership of data you submit, upload, or scan through the service
• You grant us a worldwide, royalty-free, non-exclusive licence to host, process, transmit, render, store, and back up your data solely to operate, secure, and improve the service for you
• You may not copy, modify, distribute, sell, sublicense, rent, lease, or create derivative works of the service or any part of it, except as expressly permitted by these Terms or by mandatory law
• You may not remove, obscure, or alter any proprietary notices, trademarks, or labels appearing within the service
• If you provide feedback, suggestions, or ideas ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, modify, and incorporate that Feedback into the service and our other offerings, without restriction or compensation
• All rights not expressly granted in these Terms are reserved

Aggregated and Anonymized Data

We may collect, generate, and use aggregated, de-identified, or anonymized data derived from your use of the service — for example, distribution of issue types found, scan performance metrics, feature-usage statistics, or benchmark data — for the purposes of operating, securing, improving, and benchmarking the service, communicating about the service, and producing reports or statistics. Such aggregated or anonymized data does not identify you, your account, your customers, or specific scanned URLs. We may retain, publish, and share such aggregated or anonymized data without restriction. We will not publish anonymized data in a manner that would reasonably permit re-identification of you or specific scanned sites.

Disclaimer and Limitation of Liability

Customer Indemnity

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Elunor (operating Sitecheck) and its owner, employees, contractors, agents, and successors from and against any third-party claim, action, proceeding, damage, loss, liability, fine, cost, or expense (including reasonable legal fees) arising out of or relating to: (a) your use of the service in violation of these Terms, our Acceptable Use rules, or applicable law; (b) any URL, domain, content, or instruction you submit, including any claim that scanning, monitoring, rendering, or storing such content infringes a third party's intellectual property, privacy, publicity, contractual, or other rights; (c) your representation that you are authorised to submit any URL or domain for scanning when you were not; (d) your breach of any warranty or obligation under the Use of Service section; or (e) your gross negligence, wilful misconduct, or fraud. We will give you prompt written notice of any indemnified claim, reasonable cooperation in the defence, and the right to control the defence and settlement (provided that any settlement that imposes any non-monetary obligation on you requires your prior written consent, not to be unreasonably withheld). This clause does not apply to a consumer (a natural person acting outside their trade, business, craft, or profession) to the extent such indemnification would conflict with mandatory consumer-protection law.

Time-Limited Claims

Except for claims that cannot be limited under mandatory law (in particular, claims by EU consumers under mandatory consumer-protection statutes, and claims that may not be time-barred under Danish law), any claim or cause of action arising out of or relating to these Terms or your use of the service must be brought within one (1) year of the event giving rise to the claim, or it is permanently barred.

Suspension and Termination

We may suspend or terminate your access to the service, in whole or in part, immediately and without prior notice, if we reasonably believe that: (a) you have breached these Terms or our Acceptable Use rules; (b) your use creates a security, legal, regulatory, or operational risk to us, the service, or any third party; (c) your account is used for fraud, abuse, or activity that may harm others; (d) you have failed to pay fees by the due date following a reasonable grace period; or (e) we are required to do so by law, court order, or regulatory authority. Where reasonable and not prohibited, we will give you notice and an opportunity to cure. Suspension does not relieve you of your obligation to pay fees accrued during the suspension period.

You may terminate your account at any time from your account settings or by contacting support@sitecheck.dk. Termination by you does not entitle you to a refund of fees already paid except as provided in the Right of Withdrawal section or as otherwise required by mandatory law.

We may, after at least 30 days' prior notice sent to the email address associated with your account, terminate and delete accounts that have shown no sign-in or service activity for a continuous period of 24 months. Billing-record retention obligations under the Danish Bookkeeping Act survive any such deletion.

Upon termination for any reason, your right to use the service ends immediately. We will delete personal data in accordance with the retention periods set out in our Privacy Policy. Sections that by their nature should survive termination — including payment obligations, intellectual-property rights, aggregated-data rights, disclaimers, limitations and exclusions of liability, customer indemnity, time-limited claims, notices, assignment, governing law, and dispute resolution — will remain in effect after termination.

Changes to Terms

We may update these Terms from time to time. For material changes, we will provide notice by updating the "Last Updated" date and, where appropriate, through in-app notice or email. Continued use of the service after the effective date means you accept the revised Terms.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Denmark, excluding conflict-of-law rules. The limitation of liability provisions in these Terms shall be interpreted and enforced to the fullest extent permitted under Danish law. We encourage you to contact us at support@sitecheck.dk before initiating formal proceedings — most issues can be resolved quickly. If we cannot reach an informal resolution, disputes will be subject to the exclusive jurisdiction of the Danish courts. EU residents may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/odr. Danish consumers may contact the Danish Consumer Complaints Board (Forbrugerklagenævnet) at www.forbrug.dk.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and (where applicable) the Data Processing Agreement, constitute the entire agreement between you and Sitecheck regarding your use of the service and supersede all prior agreements, representations, and understandings. No waiver of any term shall be deemed a further or continuing waiver.

Force Majeure

Sitecheck will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war or armed conflict, terrorism, sabotage, cyber-attacks, internet outages, denial-of-service attacks, telecommunications failures, third-party service failures (including failures of cloud, hosting, payment, browser-rendering, email, or analytics providers), governmental restrictions, sanctions, or other events beyond our control. We will use commercially reasonable efforts to resume performance as soon as practicable.

Notices

Notices to Sitecheck must be sent by email to support@sitecheck.dk or by post to: Elunor, Jens Benzons Gade 14, 2. tv, 5000 Odense C, Denmark. Notices to you will be sent to the email address associated with your account, posted within the Sitecheck application, or — where required by law — by post to the address you have provided. Email notices are deemed received on the day they are sent (or, if sent outside normal business hours, the next business day). Postal notices are deemed received three (3) business days after dispatch. You are responsible for keeping your contact information accurate and current.

Assignment

We may assign, transfer, or delegate these Terms, our rights, and our obligations under them, in whole or in part, without your consent, in connection with a merger, acquisition, sale of assets, restructuring, financing, or change of control, or to a successor entity — including any conversion of Elunor from a sole proprietorship to a limited-liability company (ApS, A/S, or equivalent) — provided that the successor agrees to be bound by these Terms. You may not assign or transfer these Terms or any rights or obligations under them, by operation of law or otherwise, without our prior written consent; any attempted assignment in breach of this clause is void. These Terms bind and benefit the parties and their permitted successors and assigns.